Reference

What You Agree To When You Use vio3

These terms set out the rules that govern your account, your wallet activity, and your access to the vio3 platform. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you proceed.

Account Holder ResponsibilitybKash, Nagad & Rocket Wallet RulesJurisdiction-Dependent AccessFair Use PolicyAccount Suspension Rights
vio3 What You Agree To When You Use vio3
HOW WE OPERATE

How vio3 Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold on you, or ask us to close your account, by contacting support through live chat or email.

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your bKash, Nagad or Rocket PIN — those stay with your wallet provider at all times.

Data Retention

We keep transaction records and account activity logs for the period required by our operational obligations. When your account is closed, personal data is removed according to our retention schedule.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update your registered details, correct an error, or request account closure, contact support via live chat or email. Identity verification is required before we action any sensitive change.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on vio3 to ask about a specific clause, a wallet transaction query, or an account restriction. Responses are handled by our support team.

Email Support

Send a detailed query to our support address for written clarification on terms, account decisions, or wallet dispute records. We respond to every message in the order received.

Account Help Centre

Log in and visit the Help section to find answers on account rules, bKash and Nagad deposit conditions, and what happens when a withdrawal is held for verification.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not covered here, reach out through live chat.

Yes. Every transaction you make through bKash, Nagad or Rocket is subject to these terms. Wallet deposits are final once confirmed, and disputes must be raised with support within the timeframe stated in your account.

We will always notify you before a material change takes effect. The notice will appear in your account. If you continue using the platform after the notice period, that counts as acceptance of the updated terms.

A breach may result in a temporary restriction or permanent closure of your account. Any balance held at the time of closure will be handled according to the clause covering account termination in the full terms document.

Contact support via live chat or email and ask for a data access request. We will verify your identity first, then provide the records we hold on your account within a reasonable timeframe.

Eligibility depends on your local law and the region you are in. We do not make legal determinations on your behalf. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.

No. Your account is personal and non-transferable. Allowing another person to use your account, or operating an account on behalf of someone else, is a breach of these terms and may result in suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.